Ginger G Boq

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Verified Reviewer
| map-marker Rancho Santa Margarita, California

Upset about not receiving my order

I ordered my 613/ curly pink wig before it was sold out weeks ago and now its saying sold out how does this happen?!!
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Stormi Y

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Money needed back

Elevate Styles - Money needed back
Elevate Styles - Money needed back - Image 2
I've been emailing costumer service back to back and my emails Never been received. After trying again I am trying to reach you guys saying that I've never received my wig. If you guys can please issue me an refund or replacement that'll be fine. Please and thank you, Order number: #430737 -Kind regards, stormi
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Loss:
$58

Preferred solution: Full refund

User's recommendation: Slow company service

Anonymous
map-marker Chicago, Illinois

Thanks alot

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I want to return. Number disconnected email down. I'm ordering a quick weave and it was 13.88 now it's 14.88. Horrible
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User's recommendation: Look carefully

Gerliesse P

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Verified Buyer
|

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Verified Reviewer
| map-marker Atlantic City, New Jersey

Need my package I didn't receive it!

Elevate Styles - Need my package I didn't receive it!
I ordered my package and it was sent back mail theft! My address is {{Redacted}} 4**-**5-7515 I DONT WANT REFUND I WANT MY WIG!
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Loss:
$28

Preferred solution: Deliver product or service ordered

User's recommendation: Yes it’s someone stealing my mail CARTELS

Anonymous
map-marker Jonesboro, Arkansas

Some of the items are not as described .

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Poor customer service You will get an annoying answer machine on the phone before but says they are busy and hang up .
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Daphne T Jrv

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Verified Reviewer

Wrong Color Wig Received

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Hello, My order was for a Sister Wig Wavy Faux Locs wig in Medium Brown. What I received is a very dark brown wig that is almost black. I have never worn such a dark wig. How can I get it replaced with a Medium Brown wig in the same style? If the wig is not available in a true Medium Brown, please explain how I can return the wig and get a refund. Thank you! 9/29/2022 @5:10pm
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Pros:
  • Offered the style and color of wig that i wanted
Cons:
  • Sent a wig that was a different color

Preferred solution: wig exchanged for the color I ordered

User's recommendation: I am waiting to hear from customer service. Use PayPal, if possible

Phyllis F Wda

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Verified Reviewer
| map-marker Arlington, Texas

Order and discuss a recent order

No answer If this is what I am to expect after all the money I have spent over the years ??? Very disappointed
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Jasmine Mhi

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Verified Buyer
|

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Verified Reviewer
| map-marker Lasalle, Quebec

Their Customer Service is non existent and return policy not honored

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Elevate Styles - Their Customer Service is non existent and return policy not honored
After ordering several wigs from Elevate Styles, I somehow ordered one in the wrong color. I requested a refund and was refused...Despite this fact, I ordered it in the color I originally wanted. Then I had billing issues where I was quoted one price but then they submitted a different price to my Credit Card. I have called them, tried to contact them through IG, their chat, and even the CEO on LinkedIn, but I got no response. They clearly don't care about their customer's concerns.
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User's recommendation: Don't buy from them. There are far more places to shop at.

Carol E Aes

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Verified Reviewer
| map-marker Wareham, Massachusetts

Did not received my order

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Placed an expedited order , paid extra for speedy delivery. They sent me updates on tracking my delivery. Told me it was delivered. But NOTHING WAS DELIVERED. So freaking angry. This is 4th of July weekend. Wanted to wear this wig . Dishonest, liars . Took my money and didnt even deliver the product . Never buy from these people.
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Loss:
$76

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Oxnard, California

I have not received my order, I want a refund

Yes I was trying to ask what size are the wigs. I never received your call back. And I have not received my wigs yet. Id like a refund. Im disabled and live on a fixed income. I need my money back. Please!!!
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CYNTHIA G Bfn

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Verified Reviewer
| map-marker Millsboro, Delaware

Charge of 10.99 for shipping

I purchased 2 wigs which were both originally priced and marked down $42.69 to $29.88 and $64.11 to $44.88 the total of both wigs are $74.76 you have a promo code of 15% off with the promo code FALL15 which discounts the balance $11.21. it's also flat rate for shipping with orders over $35. You charge me 10.99 for shipping, so technically there isn't a discount. I'm still paying the full amount of the $74.76. You really shouldn't trick customers into believing they are getting a discount if it DOESN'T APPLY TO THE BALANCE and you are still charging $10.99 that is a complete rip off, and I want my adjustment made immediately!! My confirmation cod eis SNIRLGADY. PLEASE RESPOND
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Kadden Mwn

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Verified Reviewer
| map-marker Visalia, California

I have not received my last order it was mail out 7/18/2021

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Please be aware that something is going on with the mail recently any mail coming into hawaii from the mainland does not come in for a total of 3 month's and this is very important mail so I have not gotten my elevate style wig I'm very worried and upset with this
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User's recommendation: Make sure you check with elevate styles to let them know what's going on with your order if you haven't received it and they'll fix the problem right away

Anonymous
map-marker Quebec, Quebec

To purchase

I want to purchase a wig and cannot get into my account because email is wrong and password is wrong how can I purchase
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Anonymous
map-marker Tappahannock, Virginia

Item not received

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Placed an order for a wig on 12/21/2020, and I have not received my unit. I tried calling and get no answer. I've sent an email and no reply.
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User's recommendation: Don't order from this company.

Anonymous
map-marker Boston, Massachusetts

Just got a Text, Thanking me for my Purchase?? Didn't make a purchase

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Elevate Styles - Just got a Text, Thanking me for my Purchase?? Didn't make a purchase
I'm not pissed off.. I just want to confirm the Date of my Purchase, to make sure it was indeed my purchase.. I haven't shopped since early this year..Thank you in advance for your prompt reply.
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Monique O Hlr

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Verified Reviewer

Wig order

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QUESTION NEVER ANSWERED. ALL 3 TIMES I CALLED TO SPEND MONEY WITH YOUR COMPANY
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Preferred solution: Let the company propose a solution

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